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To the extent your customers are readers today, you are a publisher.

“Marketing content” and “riveting quality” are rarely spoken in the same conversation.   Indeed the latter is typically invoked disparagingly, as in “The content isn’t exactly riveting”.  At Write Angle we’ve been at war with flat, yawn-inspiring content for years.  But this isn’t about us, it’s about you and your mission to deliver content that attracts, engages and retains visitors to your site and converts them into users and customers.  Marketing content can be more than good, it can be downright engaging, which is what you should be striving for at all times.

But there’s another quality right up there with engagement.  More is better today when it comes to getting found online and upping your rank on search engines.  And speedy delivery goes hand in hand with volume.  While “good” is good, when it comes to content good and fast is even better.  Says Kyle Monson, a former editor at PCMagazine now at JWT, “a company’s ability to speak honestly and quickly to its customers, fans, and detractors is a huge competitive advantage”.

Step one: recognize and embrace the publishing mandate of your enterprise which is the imperative of Web 2.0.  Back in late ’80s and early ’90s as technology pulled companies into the age of networks it meant that many of them were suddenly in the telecommunications business as much as the business of their category. Today, in the real-time world of Web 2.0, you’re in the publishing business.  Your customers and prospects are your audience.  How are you building, engaging and growing this audience?  How are your “ratings” right now and what can you do to improve them?

No matter what business you’re in, if you have a website you’re in the publishing business, too. And you need to keep what you publish fresh and new. Maybe not on a daily basis, but often enough to attract the right visitors. Which is what fresh content does. Here are a few things to think about:

1. Update content continually. Stale websites get pushed down in searches. The ones whose pages feature fresh material, images, links and keywords zip upwards.

2. You can’t blog too frequently. Not only is it an automatic content refresher, it personalizes your brand with personal outreach to customers and prospects.

3. Link back to your own site. Good way to increase traffic is to add in a few links back to your own pages within the text of every new page you create. Descriptive keywords draw search-engines crawlers. It’s another reason why blogs drive (attract) traffic.

4. Use video and images. Because their volume is so small compared to the text that’s out there, they are especially attractive to search-engine spiders.

5. Constantly track and analyze. Alexa and Google Analytics are simple to use and deliver invaluable information about your search standings and web traffic. Best of all, they’re free. Use them.

Keep in mind it’s not about quantity but quality. You want to see a growing number of the right kind of people. What are you doing to grow the right traffic on your site?